We're Hiring: Health Liaison Worker
The main purpose of this role is to support people living in the Emergency Reception & Orientation Centre (EROC) in Ballaghadereen and Beneficiaries of Temporary Protection (BOTP) who are fleeing the conflict in Ukraine, with health information and signposting in the Mayo, Galway and Roscommon area.

Role Purpose/Description:

The main purpose of this role is to support people living in the Emergency Reception & Orientation Centre (EROC) in Ballaghadereen and Beneficiaries of Temporary Protection (BOTP) who are fleeing the conflict in Ukraine, with health information and signposting in the Mayo, Galway and Roscommon area. 

Reporting To:

Designated HSE Line Manager & SWMDC HR Manager 

Key Responsibility Areas:

Health Information & Promotion 

  • Provide information about the Irish health system, signposting refugees and other migrant groups to the various programmes and supports available. 
  • Work closely with relevant health professionals including GPs, dentists, Public Health Nurses, and psychologists to meet the physical and mental health needs of target groups. 
  • Ensure that clients are aware of their healthcare rights and entitlements and provide accurate health information in a timely manner. 
  • Organise and host weekly EROC health clinics, coordinating health appointments and translation support, as required. 
  • Coordinate health assessments for new arrivals and design and deliver orientation sessions as required.

Partnership & Collaboration 

  • Work in partnership with relevant services, agencies and other stakeholders in the promotion and delivery of the CHW Equality Action Plan. 
  • Work in partnership with members of the CHW Social Inclusion Office and Social Inclusion Multi-disciplinary Team (MDT) in the delivery of the CHW Equality Action Plan. 
  • Provide supports to the HSE Social Inclusion Manager / HSE Line Manager as requested. 
  • Work in collaboration with accommodation managers and staff to maintain a supportive and productive working and living environment for all. 

Monitoring & Reporting 

  • Report issues with regard to health service provision to the relevant health service providers as they arise. 
  • Prepare and present reports and statistics at regular intervals throughout the year as requested by HSE Line Management. 

Training and Networking 

  • Participate in training relevant to the post as agreed upon with HSE Line Management. 
  • To attend other meetings when requested. 
  • Represent HSE/SWMDC on various interagency fora as required.

Any other duties as may be deemed appropriate to the role. 

Desirable Experience

  • Experience of working with people with disabilities is desirable and must be demonstrated in your application. 
  • Ability to show sensitivity towards job seekers needs and empower them to succeed in the workplace. 
  • Good knowledge of employment legislation. 
  • Experience of using recruitment and employment principles, methods, techniques, and resources. 

Qualifications 

  • Leaving Certificate or equivalent standard of education is essential. 
  • Relevant Third Level Qualification is a distinct advantage in; Adult Guidance / Business / HR / Recruitment /Social Care/ Occupational Therapy or related field. 

Other Relevant Information 

The successful candidate will need: 

  1. Excellent IT skills to include Microsoft Office, CRM, and other technologies through desktop sites via computer and remotely through mobile applications essential. 
  2. Fluency in spoken and written English is an essential requirement of these posts. Fluency in Irish would be an advantage. 
  3. Full clean driving licence and access to own transport is essential for the positions.  
  4. A high level of professionalism is required for this post, and confidentiality is of utmost importance. 

Terms and Conditions of Employment

Salary 

Salary will be commensurate with qualifications and experience and will be no less than €37,000 per annum (pro rata for part time employees). 

Duration of Contract 

Contracts are available for full time and part-time positions for an initial fixed term period of one year subject to satisfactory performance. This may be reviewed with the intention to extend to 31 December 2028, subject to satisfactory performance and continued WorkAbility funding. 

Probation 

Minimum probation period of six months will apply. 

Working Hours 

Full Time: 9am – 5pm (35 hours per week) 

Part Time: 17.5 hours per week (days to be agreed) 

Annual Leave 

For new staff appointments, annual leave will be 25 days per annum (pro rata for part-time employees), increasing by one day per two years served, to a maximum of 30 days per annum (pro rata for part time employees). 

Travel & Subsistence 

Travel and subsistence will be paid at public sector rates. 

Location of the position 

SWMDC Offices, Castlebar, County Mayo. 

Garda Vetting 

The successful candidates will be required to be Garda vetted. 

Critical Competencies

  • Proficient in English and Arabic, spoken and written. 
  • Unrestricted right to work in Ireland for a minimum period of one year from appointment. 
  • Interpreting and translation experience in a formal setting, either in an employed or voluntary capacity. 
  • Good understanding of the Irish health system, how it is accessed by refugees and other migrant communities, and confidently interpret complex medical information. 
  • Excellent understanding of diverse cultural and religious norms and customs. 
  • Demonstrate an insight and awareness into the complex health issues affecting new communities. 
  • Knowledge of the HSE and other relevant local agencies and service providers. 
  • Strong organisational and administration skills with good attention to detail. 
  • Ability to work with a wide range of people from various backgrounds in a variety of settings in a respectful and empowering way. 
  • Full commitment to confidentiality, and knowledge of GDPR (General Data Protection Regulation). 
  • Ability to identify and quantify issues, create solutions and develop strategies to address same in a timely manner. 
  • Work well as part of a team and can work independently on own initiative. 
  • Open to learning and opportunities for Continuing Professional Development (CPD). 

Desirable Competencies/Qualifications 

  • QQI qualification to at least Level 5 on the Irish National Qualifications Framework in a health-related qualification such as social care. 
  • Track record and understanding of working with migrant communities in relation to health services. 
  • Proficient in IT systems such as Office 365. 
  • A lived experience of EROC or International Protection Applicant (IPA) accommodation setting is an advantage. 

Terms & Conditions of Employment 

  1. Salary 

The salary for this full-time position is €34,827 per annum. 

  1. Duration of Contract 

The contract is for a full-time position for a fixed term period of one year, subject to probation and satisfactory performance. 

  1. Probation 

Probation period of six months will apply. 

  1. Working Hours 

9am – 5.30pm Monday to Thursday, and 9am to 5pm on Friday (37 hrs per week). 

  1. Annual Leave 

Annual leave will be 25 days per annum. 

  1. Travel & Subsistence 

Travel and subsistence will be paid at public sector rates. 

  1. Location of the position 

The post holder will be based in EROC Ballaghadereen for three days a week and two days at a location to be agreed. 

  1. Driving Licence 

A full clean driving licence and access to own transport is essential. 

  1. Garda Vetting 

Garda vetting is required. 

Selection Process 

Selection will involve short listing of applicants for interview, based on the criteria for the position as outlined in this job description and person specification. 

A language test will form part of the selection process. 

How To Apply

Please submit your Curriculum Vitae and cover letter by email to jobs@southmayo.com quoting Health Liaison Worker Application_YourName in the subject line. 

Please save your CV as YourName_CV and your cover letter as YourName_CoverLetter. 

During this recruitment process, please check your junk and/or spam folders for ongoing communication. SWMDC does not accept any liability for missed communication or emails. 

The closing date for applications for this role is 5pm on Friday, 28 June 2024. 

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